VABER WEAVES
Effective Date: 11 October 2026
Last Updated: 11 October 2026
Vaber Weaves is a brand owned and operated by Vaber Tex, GSTIN 24ALFPP3786R1Z9.
At Vaber Weaves, we make reasonable efforts to present every saree accurately and transparently. We want customers to understand the colour, fabric, drape, design and other relevant product characteristics before purchasing.
This Return, Exchange & Refund Policy explains when a product may be returned and how approved refunds are processed.
1. Return Window
A request for an eligible return must be raised within 7 days from the date of delivery.
Requests made after the applicable return period may not be accepted unless otherwise required under applicable law.
2. Eligible Returns
A return may be considered where:
- the product received is damaged or defective;
- an incorrect product was delivered;
- the product materially differs from the characteristics, specifications or description shown or agreed at the time of purchase;
- components that were expressly stated to be included are missing; or
- another situation requires Vaber Weaves to accept the return under applicable law.
Minor variations inherent in handcrafted, handwoven, hand-dyed or similar products are addressed in our Product Disclaimer and do not automatically constitute defects.
3. Change-of-Mind Returns
Vaber Weaves does not accept returns merely because a customer changes their mind, no longer likes the colour/design, ordered the wrong product, or no longer requires the product.
We therefore encourage customers to carefully review the product photographs, videos, fabric details, measurements, blouse-piece information and other product information before placing an order.
Our customer support team may be contacted before purchase if clarification is required.
4. No Exchange Facility
Vaber Weaves currently does not offer product exchanges.
If a product qualifies for return under this Policy, the approved remedy will ordinarily be a return followed by a refund.
5. Conditions for an Eligible Return
Where applicable, the returned product should remain in substantially the same condition in which it was received.
A return may be refused where the product has been:
- worn or used beyond what is reasonably necessary to inspect it;
- washed or dry-cleaned;
- stained, soiled, perfumed or otherwise contaminated;
- ironed or treated in a manner causing damage;
- altered or customised;
- cut or stitched;
- provided with fall, pico, tassels or another alteration after purchase;
- damaged after delivery due to misuse or improper care;
- returned without original tags where removal prevents verification; or
- returned materially incomplete without included accessories/components.
These restrictions do not override rights that cannot legally be excluded.
6. Blouse Pieces and Altered Products
Where a saree contains a blouse piece, the blouse piece must remain uncut and unstitched for a return unless the complaint relates to a defect that could only reasonably become apparent afterwards.
Once a saree or blouse piece has been cut, stitched, customised, or subjected to customer-requested fall/pico/tassel or similar alteration services, it will ordinarily be non-returnable.
7. Sale and Customised Products
Sale, clearance, personalised, customised, stitched or altered products are ordinarily non-returnable.
However, this restriction does not prevent a customer from seeking a remedy where the product is defective, damaged, incorrect, materially not as described, or where applicable law otherwise requires a remedy.
8. How to Raise a Return Request
Contact:
Email: care@vaberweaves.com
WhatsApp: +91 90545 86369
Support hours are Monday to Saturday, 11:00 AM to 6:00 PM IST, excluding national holidays.
Please provide:
- order number;
- name and contact details;
- product concerned;
- reason for return; and
- photographs or videos where reasonably helpful.
9. Unboxing Video
An unboxing video is recommended because it may help us investigate transit damage, missing items or incorrect-product claims more quickly.
However, failure to provide an unboxing video will not automatically disqualify an otherwise genuine claim.
We may request other reasonable evidence necessary to verify the issue.
10. Return Pickup
For approved eligible returns, Vaber Weaves will arrange a doorstep reverse pickup where courier service is available.
Where reverse pickup is unavailable, customer support may authorise the customer to send the product using an appropriate courier service.
Where Vaber Weaves has approved such self-shipment in advance, reasonable return courier charges may be reimbursed against valid proof of payment.
Do not ship a product without receiving return instructions from Vaber Weaves.
11. Return Shipping Costs
For an approved return resulting from a damaged, defective, incorrect or materially misrepresented product, Vaber Weaves will bear the reasonable return shipping cost.
12. Inspection
Returned products may undergo a quality inspection after receipt.
Approval of a return request or pickup does not by itself constitute final approval of a refund if inspection subsequently establishes that the returned product does not meet the applicable eligibility conditions.
13. Refunds
Once the returned product is inspected and the refund is approved:
Prepaid orders: refund will ordinarily be initiated to the original payment method.
COD orders: refund will ordinarily be processed through UPI or bank transfer using details securely provided by the customer.
Vaber Weaves will normally process an approved refund within 5–7 business days after approval.
Your bank, UPI provider, card issuer or payment gateway may require additional processing time before the amount appears in your account.
Where a return results from an error attributable to Vaber Weaves, any ₹99 COD fee actually collected in connection with that returned order will also be refunded where applicable.
14. Contact
Vaber Tex — Vaber Weaves
65, Kamdhenu Industrial,
Kansad, Sachin, Surat – 394230,
Gujarat, India
Customer Support: care@vaberweaves.com
WhatsApp: +91 90545 86369